Delivery And Returns
Delivery
Natalie Perry uses a range of delivery methods and the costs are as follows:
£4.99 for delivery in the UK, via Royal Mail.
£14.99 for delivery on orders within Europe.
£24.99 flat rate delivery on items outside of Europe for international shipping and handling.
Our international delivery carrier depends on the insurance value and destination of the order. If you are receiving your order outside of the United Kingdom, you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping.
It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.
£4.99 for delivery in the UK, via Royal Mail.
£14.99 for delivery on orders within Europe.
£24.99 flat rate delivery on items outside of Europe for international shipping and handling.
Our international delivery carrier depends on the insurance value and destination of the order. If you are receiving your order outside of the United Kingdom, you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping.
It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.
At present, due to delays caused by Covid UK delivery can take up to 7 working days. Deliveries to Europe and international deliveries will vary depending on the country.
Returns
We hope you will be absolutely delighted with your new jewellery. If for any reason you are not entirely satisfied with your purchase SA-JE is happy to offer an exchange within 30 days of purchase. Alternatively, SA-JE will refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order.
Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing.
Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.
Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing.
Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.
Processing Your Refunds
Upon receipt of the items being returned the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges.
We will process your refund within 72 hours of receipt of goods. Your credit card company may take 4-7 working days (or longer) to credit your account.